Last Updated: 07/03/2025

1. Introduction

The Frontiers by Elevate Ecosystem Pvt Ltd, an authorized marketing partner of Kore.ai, is committed to respecting your online privacy. We understand the importance of appropriate protection and management of any personally identifiable information you share with us.

2. Consent for Communications -

2.1 Receiving Calls and Communications
By submitting your contact details through our website or other channels, you expressly consent to receive marketing communications, including phone calls, SMS messages, and emails from us and our trusted partners. These communications may include information about our products, services, promotions, or events.

2.2 Opting In and Out

• Opt-In: You provide your explicit consent by checking the consent box during the form submission process.

• Opt-Out: If you wish to opt out of our data collection practices or no longer receive marketing communications from us, you can contact us through any of the following methods:
  
  Email: team@thefrontiers.ai
  Phone: 09787330694
  Address: Elevate Ecosystem Digital Marketing Agency
  5th floor, AA5, Triveni apartment, Cooperative Nagar, Thiruverkadu
  Chennai, Tamil Nadu, 600077
  India

  
  

  We will process your request within 5 Working Days of receipt.

3. Data We Collect -

3.1 Personal Information
We collect information that you voluntarily provide to us, such as:

• Name

• Email Address

• Phone Number

• Company/Organization Name

• Inquiry or Message Details

  
  

3.2 Usage Data
We may also automatically collect information about your interactions with our website (e.g., IP address, browser type, pages visited, time spent on pages) to help us understand user behavior and improve our services.

4. How We Use Your Data -

We use the data we collect for the following purposes:

• Providing Services: To respond to your inquiries, schedule demos, and deliver our products and services.

• Marketing Communications: To send you updates, newsletters, promotional offers, and other communications that may be of interest to you, including calls from our partners.

• Improving User Experience: To analyze user behavior and enhance the overall experience on our website.

• Compliance and Security: To ensure compliance with legal obligations and protect our systems and users from fraud or misuse.

  
  

5. Data Sharing and Third-Party Partners -

5.1 Sharing with Trusted Partners
We may share your personal data with select trusted partners who support our business operations and marketing initiatives. These partners are contractually obligated to maintain the confidentiality and security of your data and may use it only for purposes that are consistent with this Privacy Policy.

5.2 Legal and Regulatory Disclosures
We may also disclose your information if required to do so by law, regulation, or legal process, or to protect the rights, property, or safety of us, our customers, or others.

6. Your Rights -

You have the following rights regarding your personal data:

• Access: You can request access to the personal data we hold about you.

• Correction: You may request that we correct any inaccuracies in your data.

• Deletion: You can ask for your data to be deleted, subject to our legal obligations.

• Objection: You have the right to object to the processing of your personal data for direct marketing purposes.

• Withdrawal of Consent: You can withdraw your consent to receive marketing communications at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact us at team@thefrontiers.ai

7. Data Security and Retention -

7.1 Data Security
We employ appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing and against accidental loss, destruction, or damage.

7.2 Data Retention
We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws or regulations. Once your data is no longer needed, we will securely delete or anonymize it.

8. GDPR Compliance Statement -

For users in the European Economic Area (EEA), this section outlines your rights under the General Data Protection Regulation (GDPR) and how we comply with these regulations.

8.1 Legal Basis for Processing

We process your personal data on the following legal grounds:
- With your consent
- To fulfill our contractual obligations to you
- For our legitimate business interests
- To comply with legal obligations

8.2 Your Rights Under GDPR

As a data subject in the EEA, you have the following rights:

1. Right to Access: You have the right to request copies of your personal data. We may charge a small fee for this service.

2. Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

3. Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.

4. Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.

5. Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.

6. Right to Data Portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

7. Rights Related to Automated Decision Making and Profiling: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.

8.3 How to Exercise Your Rights

If you wish to exercise any of these rights, please contact us at:
- Email: privacy@thefrontiers.ai
- Mail: Elevate Ecosystem Digital Marketing Agency, team@thefrontiers.ai
- Phone: 09787330694

We will respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

8.4 International Data Transfers

Our operations are located primarily in India. If we transfer your personal data outside the EEA, we ensure appropriate safeguards are in place to protect your information, such as:
- Using Standard Contractual Clauses approved by the European Commission
- Ensuring the recipient is in a country with an adequacy decision from the European Commission
- Obtaining your explicit consent for the transfer

8.5 Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

8.6 Data Breach Notifications

In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify the relevant supervisory authority within 72 hours of becoming aware of it. If the breach is likely to result in a high risk to your rights and freedoms, we will also notify you directly.

9. Changes to This Privacy Policy -

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

10. California Consumer Privacy Act (CCPA) Rights -

If you are a California resident, the CCPA provides you with specific rights regarding your personal information. This section describes your CCPA rights and explains how to exercise them.

10.1 Your Rights Under the CCPA:

Right to Know

You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months, including:
• Categories of personal information we collected about you
• Categories of sources for the personal information
• Our business or commercial purpose for collecting that information
• Categories of third parties with whom we share that information
• Specific pieces of personal information we collected about you

Right to Delete

You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions.

Right to Opt-Out of Sale

If we sell your personal information, you have the right to opt-out of the sale of your information.

Right to Non-Discrimination

We will not discriminate against you for exercising any of your CCPA rights.

10.2 How to Exercise Your Rights:
To exercise the rights described above, please submit a verifiable consumer request to us by:
- Emailing us at: team@thefrontiers.ai
- Calling us at: 09787330694
- Visiting: https://thefrontiers.ai/

Only you, or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information.

10.3 Verification Process
We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. We will only use personal information provided in a verifiable consumer request to verify the requestor's identity or authority to make the request.

10.4 Response Timing and Format
We endeavor to respond to a verifiable consumer request within 45 days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing